Senior Partner Clive Coleman last week spoke on an informative and engaging panel hosted by Pinsent Masons as part of London International Disputes Week 2023 titled ‘The benefits of collective redress schemes: Making it work for everyone.’
The stimulating session discussed the history of collective redress schemes, drawing on examples such as Windrush and the infected blood scandal, and how there has yet to be developed a defined legal redress scheme framework fit for purpose.
Drawing on his experience as the BBC’s Legal Affairs correspondent, Clive made the point that the British public are generally sympathetic to the humility and vulnerability of a company putting their hand up and saying that they were wrong. He emphasised how genuine efforts to run an appropriate collective redress scheme will go a long way to change a narrative about an organisation that is rooted in wrongdoing, in the court of public opinion.
However, Clive continued, you have to get it right. “The scheme needs to be crystal clear, and flexible as far as victims are concerned.”
“Do it right, and don’t do it on the cheap.”
The session was covered in Commercial Disputes Resolution, here.