Crisis Communications

The Firm will “always take the most direct and sensible approach to further the client’s interests – they’re very focused on the client.”

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MPR Chambers LS 2023 Sans Maltin

Maltin PR is an award-winning crisis communications and reputation management agency based in London, with offices also on the East and West coasts of the United States. 

We help clients handle their communications in times of crisis.

Based at Aldwych House in the heart of London, as well as in Washington D.C. and California, our team comprises
35 corporate reputation management experts, including ex-journalists.

Maltin PR was founded 15 years ago by Tim Maltin, who is recognised as a ‘Top Flight’ reputation manager in the Spear’s 500 Guide and recently listed as one of the top five Crisis Communications experts in London.

Four of our Partners are ranked in the Spear’s 500 Reputation Managers Index, which showcases the top reputation managers for corporates and High Net Worth Individuals.

Our experienced team of leading crisis communications professionals includes ex-BBC, Fleet Street and Press Association journalists, as well as a wealth of dynamic talent and key individuals drawn strategically from specialist corporate communications backgrounds.

We specialise in protecting the reputations and managing the media for companies. As well as working at Board level to advise on media perception, we also work with your marketing teams to assist with your day to day reputation management, as well as social media.

Crisis Communications

“Second to none, responsive, collaborative. Maltin PR deliver on everything we expect of them – above and beyond.”

Crisis Communications

Corporates and individuals sometimes become embroiled in sudden media storms. These are often international in nature, receiving fresh interest from other jurisdictions due to the global news cycle. Your reputation can suddenly be in jeopardy, often for things which you did not cause, and sometimes about which you were not aware until you received an inquiry from a journalist.

We help our clients to execute effective PR strategies to manage crisis situations, protect their global reputations, and get their side of the story heard. We are expert in rapidly reading into new matters and preparing a responsive media strategy, and with contacts at all the leading international publications we are well placed to rapidly repair reputations.

Reputation Management

Threats Audit

One of the most valuable tools in a media crisis is time, which is why we advise clients to prepare for crisis situations well in advance. We meet with Board members and key executives to assess your most likely media threat risks. We divide these into the following areas:

HR threats

For example: Misconduct allegations, Dishonesty/theft/missing person, Remuneration scandal, Equal pay, bonuses, Equal opportunities, diversity.

Financial threats

For example: Irregularities, funds missing, Poor or excessive profits.

Regulatory threats

For example: Investigations, Sanctions.

Customer service threats

For example: Data breach, Complaints.

Environmental and supply chain threats

For example: Pollution/Working for polluters, Corporate social responsibility, Labour exploitation.

Media scrutiny

For example: Previous scandals, Information leaks.

External threats

For example: Activism/Protests, MPs naming and shaming, Sector reputational threats.

Litigation

For example: Civil litigation Claimant/Defendant, Employment tribunals, Arbitration.

Crisis Strategy

We develop a communications strategy for each potential crisis which we have identified with key stakeholders.

This includes designated personnel for each area of the business and 24 hour cover during high risk timeframes. Our communications strategy for each crisis includes preparing both internal and external communications, as well as the individuals in those briefing circles.

Press Office

It is vital to have a robust press office in a crisis situation. We develop these for companies, from agreeing which personnel are the decision makers in this area to ensuring that press enquiries are clearly signposted on your website, including for each of the relevant specialist areas.

We ensure that press enquiries come through to the crisis team at your firm, as well as our crisis team managing your account.

We provide 24 hour cover when clients are expecting that stories could come out at any time and we work with clients to ensure communications lines are open continuously, using offices around the globe, where appropriate.

Messaging

We work with key executives and your in-house communications team to identify these threats and develop agreed messaging for each scenario, including internal and external briefings, as well as protocols for who to work with in each scenario.

Broadcast media & media training

With previous BBC executives on our team, as well as journalists from the Press Association and other national and international media outlets, we are well placed to prepare clients for media scrutiny around matters of public interest.

With interview preparation and broadcast familiarisation sessions, Maltin PR ensures that clients are able to put their best foot forward when required to appear on broadcast channels at key moments. We also have experience of preparing set-piece speeches for corporate presentations and AGMs, as well as press conferences.

Media monitoring

Part of handling a crisis is media and social media monitoring. We monitor the media perception of your company across all markets and countries, providing sentiment analysis and recommendations to help manage your reputation during a crisis.

Handling Press Enquiries

We advise clients on whether to be proactive or reactive. Both of these approaches require being ready with our narrative as events unfold, in order to shape the discourse as quickly as possible.

Sometimes not responding to the media can be the right thing to do, but often a well crafted message which strikes the right balance can assist in getting ahead of a story and containing it.

We advise which journalists and thought leaders to engage with on key topics to ensure that your voice is heard in the right context.

Internal Communications

During a crisis your internal communications to key stakeholders are as important as your external communications to the media and the public.

We assist you with planning and organising your communications strategy, including which executives communicate with which stakeholder groups in each territory or globally, including messaging and speechwriting for company town hall addresses.

“An extremely talented, tightly knit professional outfit.”

Media & Open Source Intelligence Analysis

We regularly provide media and open source information audits and analysis for clients. Whether you are a corporate compiling due diligence on a merger target, or require intelligence on a new market or geographic area, it is vital to have an understanding of the wider media landscape to inform your decisions and strategy.

As well as traditional media coverage, we also analyse corporate databases, social media and other open source platforms to inform strategy going forward. Clients also regularly ask us to analyse areas of potential weakness for competitors or counterparties in litigation, and the information that is gathered can then be deployed in the media for optimum effect.

Private Investigations

Whether private investigations to gather intelligence in key areas, or internal investigations, these are an important part of reputation management, which sometimes involves the developing of intelligence assets to leverage both PR support for our clients and hard-hitting factual offensives against competitors, as well as creating tactical advantages when tackling organisations adverse to your company.

Our network of investigators, investigative journalists and forensic accountants creates a powerful research platform to conduct private investigations which promote your wider messaging and corporate objectives, as well as handling the communications strategy around neutralising threats to your business and reputation.

“Maltin PR are versatile and proactive, and always enthusiastic about taking on a task. They have a good network and grab the attention of major news outlets.”

Litigation PR

We assist clients to manage their reputations during complex commercial disputes both in the UK and internationally.

Given the open nature of civil courts around the world, whether you are a Claimant or Defendant, we provide specific communications assistance to help you come out on top in these uniquely challenging reputation management situations.

Having an effective public relations campaign both before and during litigation can make the difference between winning and losing high-value matters. It can also help greatly after judgment has been handed down, either to segue to appeal or to communicate your victory optimally.

Often reputational value exceeds matter value, even in multi-million dollar litigations, so understanding reputational risk and reward is as important as understanding legal risk and reward.

Ranked in Band 1 in Chambers for Litigation Support, we have worked on some of the most high profile and complex litigations both in London and internationally over the past 15 years.

Tom Hayes

“They are my immediate and first port of call for any sensitive matter that has a PR or reputation management dimension.”

Public Affairs

Our influence campaigns incorporate public affairs strategies where influencing legislators and public policy is involved.

We help our clients shift the political and regulatory landscape, identifying and addressing potential legislative threats to their businesses.

We engage with the most appropriate All Party Parliamentary Groups, Select Committees, Cabinet Committees as well as officials within Government Departments, and their relevant Special Advisors. We work with senior MPs and their constituents to raise questions in the House and build momentum for our campaigns.

We assist our clients in getting their messages across to politicians and public bodies on both sides of the Atlantic, working with European Union policy makers and think tanks, as well as Senators and US Government Departments where global regulation is concerned.

Crisis Communications brochure

Our crisis management retainers range from £5,000 to £50,000 per month, depending on the size of your company and your monitoring and threat alert requirements.

We tailor the hours required to plan and resolve each matter, and agree budget parameters with you as far as is possible, given the often fluid and fast-moving nature of crises. We review our hours and activities with you each quarter, in order to optimise your media performance and communications strategy, and manage your reputation within budget.

To find out more about our Crisis Communications services, please see our Crisis Communications brochure.